Should the customer success department be involved in your company’s revenue goals? Keeping good customer relationships is essential to retaining revenue in a modern SaaS. Most traditional customer success models are focused on customer satisfaction but have no strategy to bring in new revenue.
So, customer-facing teams are equipped with incomplete, low-resolution data even though they manage a significant part of a company’s income. Are you missing an opportunity to maximize revenue and scale?
Join Philipp Wolf, Founder & CEO of Custify as we discuss:
- The customer data ecosystem
- The revenue data essentials in customer success metrics
- The real reason your company invests in customer success
- How customer success grows revenue using this data
About Custify:
Custify is a Customer Success Platform designed for B2B SaaS businesses. It enables them to reduce churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also integrates data from other systems like CRM, support or billing to manage all relevant customer success KPIs and client interactions in an easy-to-understand dashboard. For low-touch workflows, it also has a built-in sophisticated automation engine.
About 2Checkout (now Verifone)
Verifone is the payments architect shaping ecosystems for online and in-person commerce experiences, including everything businesses need - from secure payment devices to eCommerce tools, acquiring services, advanced business insights, and much more. As a global FinTech leader, Verifone powers omni-commerce growth for companies in over 165 countries and is trusted by the world's best-known brands, small businesses and major financial institutions. The Verifone platform is built on a four-decade history of innovation and uncompromised security, annually managing more than 12B transactions worth over $500B on physical and digital channels.
Verifone's 2Checkout platform is an all-in-one monetization solution helping clients drive global sales growth across online channels. Its digital services, including global payments, subscription billing, merchandising, taxes, compliance and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.
Get more information at 2Checkout.com
