To request a refund, return, or exchange request for an order placed with 2Checkout, please submit your request through your 2Checkout account or by contacting us via email (support@2checkout.com) or phone at (+31 88 000 0008). Please have your order number available and provide a reason for your request. We will endeavor to review your request within 2 days, though in some cases it may take longer. We will notify you via email of the results.

If you have paid using a direct debit, we may not be able to process the request during the first 6 weeks following the payment date due to banks' operational limitations. As a result, we will respond to requests for refunds only after that 6-week period has ended.

2Checkout generally grants refunds for 14 days from the date of placing the order with no questions asked, though for some products that period may be limited if you have accessed the product or services. See section 8.2 of our Shopper Terms and Conditions for more details. 2Checkout may grant refunds after this period in its sole discretion.

You may submit a request to cancel your order on the same day the order was placed, but your request will be subject to the time periods described above if your order has already been fulfilled.

If 2Checkout approves a refund request, it will endeavor to initiate the refund as follows:

1. Card payments and PayPal payments: within 1 business day;
2. Wire transfer and check payments: within 7 business days and you will be responsible for any fees or costs incurred in connection with such refund;
3. Direct Debit SEPA and Direct Debit UK: within 6 weeks from the payment date; and
4. Other payment methods: 5-7 business days.

Refunds are provided at 2Checkout's sole discretion on a case-by-case basis and may not be approved, including if there is evidence of fraud, abuse, or other wrongful behavior. Nothing in this policy impacts your rights under applicable consumer protection laws in relation to products that are faulty or otherwise not in accordance with the applicable terms and conditions.

The present Refund policy is part of 2Checkout's Shopper Terms and Conditions.