2Checkout Customer Success Stories
JivoChat - Live Chat Software for Websites
Revenue Uplift, Customer Loyalty, and Global Reach
"The support that we received has been exceptional, and regular business overview meetings have provided valuable insights that can be put into action. Since integrating with the 2Checkout Platform, our business has expanded its reach exponentially. With their extensive global network, we can now effortlessly sell our products and services in over 140 countries. We no longer worry about payment-related issues, chargebacks, or fraud, as their robust system takes care of it all."
Oleg Gumerov, CEO, JivoChat
About JivoChat
JivoChat is a company that provides live chat software and customer communication solutions. It is primarily focused on the Software-as-a-Service (SaaS) industry and offers its services to businesses in various sectors and verticals. JivoChat's software can be utilized by businesses operating in eCommerce, retail, hospitality, travel, education, healthcare, and other sectors where customer communication and engagement are crucial.
For more information, visit https://www.jivochat.com/.
Project: JivoChat Experiences Revenue Uplift, Enhanced Customer Loyalty, and Global Reach with Verifone
Context & Objectives
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Case Study
JivoChat, a leading live chat software provider, aimed to tap into internationalmarkets while delivering a smooth and satisfying experience to their customers.
Solution & Results
- Global expansion into over 143 countries, with localized payment processing provided for customers from different regions in order to purchase their products conveniently. As an example, since implementing Indian local processing, JivoChat experienced a 21% increase in processed orders in India;
- Reduced declined authorizations by leveraging 2Checkout’s comprehensive suite of Revenue Recovery Tools. Consequently, JivoChat saw 10.19% retained recurring revenue;
- Impressive yearly growth rate of over 22% in their top 5 target countries;
- Streamlined subscription management and enhanced customer loyalty;
- Advanced reporting and analytics tools for valuable insights into their business performance.